Shipping Policy
We partner with trusted carriers to ensure safe and timely delivery of all orders.

Shipping Methods and Partners
– Domestic U.S. shipments are fulfilled via FedEx,UPS,DHL or similar carriers.
– International shipping may be arranged depending on order volume and region.

Processing Time
– In-stock orders ship within 1–7 business days.
– Custom or made-to-order items have variable lead times based on quantity and production schedule.

Shipping Charges
– Shipping costs are calculated at checkout or quoted upon request for bulk orders.
– Any customs duties or import taxes are the buyer’s responsibility.

Delivery and Inspection
– Customers must inspect shipments upon delivery.
– Any damage or shortage must be reported within 5 business days.

Delays and Force Majeure
– We are not responsible for delays caused by carriers, natural disasters, or unforeseen circumstances beyond our control.

We are here to assist you throughout the shipping process. If you have any questions or need help regarding shipping (before or after placing an order), please reach out:
• Customer Service Email: info@nobuconcept.com – we typically respond within 1 business day.
• Phone Support: +1 (949) 491-2304 – available during our normal business hours (Monday to Friday, 9:00 AM – 6:00 PM Eastern Time).
• Order Status: For updates on a shipped order, having your order number handy when contacting us will help us serve you faster.
• Damages/Claims: As noted above, timely communication is key. The sooner you report an issue, the faster we can resolve it. We might request photos or additional information – providing those will speed up the claim resolution.
We pride ourselves on excellent customer service and will do everything we can to ensure your products reach you as expected. Shipping can occasionally present challenges, but rest assured that Nobu Concept Inc. will work diligently to address any problems and keep you informed every step of the way.